This Plan Summary does not contain full details of the terms and conditions as these are shown in the Apex Repair & Care Plan Wording.

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Dedicated UK Helpline giving you access to our team
Electrical or Mechanical Breakdown Cover
In the event that your appliance breaks down you will be covered against the cost of the repair including call out and evaluation.
Parts and Labour
Depending on your choice of Repair Care Plan.
How to Claim In the event of a claim
Just call our Claims Helpline on 0800 169 4119. If we cannot resolve the issue over the telephone, we will send out a repair engineer.
Beyond Economical Repair
If our repair engineer is unable to repair your appliance we will, at our discretion, decide whether to make a settlement in line with the current Plan Schedule.
Unlimited Number of Claims
Dependent on Plan-There is no limit to the number of times you can claim during the plan period.
Cooling off Period
If after purchasing your plan or you decide that the cover does not meet your requirements you can cancel within 14 days of receipt of your documentation and receive a full refund providing you have not made a claim subject to any administrative costs.
Cancellation
If you cancel this plan after the 14 day cooling off period the cancellation will be effective immediately. You will not receive a refund. You will be entitled to receive a pro-rata return of the premium paid relating to the remaining number of months outstanding. We will apply an administration charge of £100.00 to cover the costs we incur when we cancel a policy.
Plan Excess
If a claim occurs within the first 14 days from the plan start date you will be liable to pay the first £100 towards the cost of any claim.
Renewal
At the annual anniversary of your plan start date and at each subsequent anniversary thereafter we will contact you about renewing your plan. Your renewal notice will show the amount to pay. You will need to continue your payment for the plan to continue. We reserve the right not to offer renewal of your plan.
Statement of Price
The current premium payable is shown on your plan schedule and is inclusive of all Taxes if/where applicable.
Change of Details
If you change your address, appliance or any other personal details, please email us at help@apexrepairandcare-co-uk.stackstaging.com so that we can update our records.